Refunds & Return Policies

Last updated: 25 October 2025

Our Refund & Return Promise

If you are not satisfied with your purchase, you may return the product and request a refund or exchange—no questions asked (see conditions below).

Return Requirements

A return request must be submitted within 14 days of receiving your product.
The product must not be opened or used.
The item should be sent back at the customer’s expense (customer is responsible for return postage costs).
There is no return or refund fee.
Refund processing time is 5 business days from receipt of the returned product.

Countries & Policy

We accept returns and exchanges from customers in the United Kingdom.
Returns accepted for both defective and non-defective products.
We also accept product exchanges.

Return Method & Fees

Returns can be made via mail/courier to our warehouse address (see below).
The return shipping label is the customer’s responsibility.
No restocking fees apply.
Refunds are processed to the original payment method within 5 business days of receipt of goods.

How to Start a Return

Please contact our customer service team before returning any product. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

Email: support@rugstars.co.uk | Phone: +44-745-6313070

Returns & Exchanges Address

Rugstars UK Returns
Unit 6, Angus Work, Fairbairn Street, Dundee DD3 7JZ, United Kingdom

Important Notes

Refunds will be made to the original payment method.
For defective/incorrect items, please provide a photo when contacting support for a faster resolution.
We strive to resolve all returns and exchanges promptly and fairly.
If you have questions or need help, email us at support@rugstars.co.uk.