Billing Terms & Conditions

Last updated: 25 October 2025

At Rugstars UK, we prioritize a secure and convenient shopping experience for our valued customers. This Billing & Payment Policy outlines the payment methods we accept and the terms to ensure transparency in all transactions.

Accepted Payment Methods

Credit and Debit Cards: Visa, Mastercard, American Express, Discover
Apple Pay / Google Pay (where available)

Currency

All prices displayed on Rugstars UK are in British Pounds Sterling (GBP), and payments are processed exclusively in GBP.

Payment Security

Your security is our priority. We use trusted payment gateways to ensure your personal and financial information is encrypted and protected. Our website is SSL-certified for an added layer of security.

Order Processing

Orders placed and successfully paid will be processed within 0–2 business days.

Refunds & Cancellations

Refunds for cancelled orders or returned products will be processed back to the original payment method.
For detailed guidelines, please see our Refund and Return Policy.

Failed Transactions

If your payment fails, please verify the following:

Your card details are entered correctly
Your bank has not restricted online or international transactions
You have sufficient funds in your account

For persistent issues, contact your bank or reach out to us for assistance.

Contact Us

If you have questions about our payment policy or need assistance, please contact us:

Email: support@rugstars.co.uk
Phone: +44-745-6313070
Registered Office Address: Office 4510, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Warehouse Address: Unit 6, Angus Work, Fairbairn Street, Dundee DD3 7JZ, United Kingdom
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Thank you for shopping with Rugstars UK, where quality and customer satisfaction come first!