At Rug Stars, we prioritize a secure and convenient shopping experience for our valued customers. This Payment Policy outlines the payment methods we accept and the terms to ensure transparency in all transactions.
Accepted Payment Methods
We accept the following payment options on our website:
- Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
- Apple Pay / Google Pay: A secure and fast payment option for your convenience.
Currency
All prices displayed on Rug Stars are in British Pounds Sterling (GBP), and payments are processed exclusively in GBP.
Payment Security
Your security is our priority. We use trusted payment gateways to ensure your personal and financial information is encrypted and protected. Our website is SSL-certified for an added layer of security.
Order Processing
- Orders placed and successfully paid will be processed within 0-2 business days.
Refunds and Cancellations
Refunds for canceled orders or returned products will be processed back to the original payment method. Please refer to our Return and Refund Policy for detailed guidelines.
Failed Transactions
If your payment fails, please verify the following:
- Your card details are entered correctly.
- Your bank hasn’t restricted online or international transactions.
- There are sufficient funds in your account.
For persistent issues, contact your bank or reach out to us.
Contact Us
If you have questions about our payment policy or need assistance, feel free to contact us:
Email: support@rugstars.co.uk
Phone: +44-745-6313070
Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)
Thank you for shopping with Rug Stars, where quality and customer satisfaction come first!