Shipping & Returns Policy

Last updated: 25 October 2025

Shipping Information

Order Handling Time: 0–2 Business Days (Monday to Friday)
Order Transit Time: 3–5 Business Days (Monday to Friday)
Order Cut-off Time: 12:00 AM (GMT, London)
Estimated Delivery Time: 3–7 Business Days, depending on customer location
Free Express UK Mainland Shipping

Shipping Fees

We offer Free Express UK Mainland Shipping on all orders. No additional shipping charges apply for UK mainland delivery.

Returns & Refunds Policy

If you are not satisfied with your purchase, you may return the product to us for a refund, subject to the following terms:

Refund Requirements

A refund request must be made within 14 days of receiving your product.
The product must not be opened or used.
The product must be returned at the customer’s expense.
No refund fee applies.
Refund processing time: within 5 business days after we receive the returned product.

Countries & Policy

We accept returns from customers within the United Kingdom only.
Returns are accepted for both defective and non-defective products.
Product exchanges are also accepted.

Return Method & Fees

Customers can return products via mail.
The return label and postage are the customer’s responsibility.
No restocking fees apply.
Refund processing time: within 5 business days of receiving the product.

How to Start a Return

To initiate a return, please contact us at support@rugstars.co.uk or call +44-745-6313070. Please include your order number and reason for return in your message. Our customer service team will guide you through the next steps.

Contact & Returns Address

Rugstars UK Returns
Unit 6, Angus Work, Fairbairn Street, Dundee DD3 7JZ, United Kingdom
Email: support@rugstars.co.uk
Phone: +44-745-6313070

Exchanges

We also accept product exchanges for both defective and non-defective items. Please contact us by email or phone for details and instructions.

Additional Information

Refunds will be processed to the original payment method.
If you need assistance with your return, contact our customer service team during business hours (Monday–Friday, 9:00 AM–6:00 PM GMT).
All our policies comply with UK Consumer Rights law.